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Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the services provided by Glowsoft Supplier LLC (“Company”, “we”, “our”, or “us”). By engaging our services, submitting a service request, or interacting with our personnel, you agree to be bound by these Terms. If you do not agree with these Terms, you must refrain from using our services.

1. Services Provided

Glowsoft Supplier LLC offers specialized technology and IT-related services, which may include but are not limited to:

  • Network security solutions

  • Technical support and troubleshooting

  • Software installation and configuration

  • Customized IT solutions as per client requirements

All services are delivered in accordance with the scope mutually agreed upon in writing or as documented in the service agreement or invoice.

2. Customer Responsibilities

To ensure the successful provision of our services, clients (“you”, “your”, “customer”) agree to:

  • Provide complete, accurate, and up-to-date information necessary for service delivery

  • Cooperate with our team in a timely and professional manner

  • Maintain backups of all important files or systems before service engagement

  • Use our services only for lawful purposes and in compliance with all applicable local, state, and federal laws

  • Refrain from modifying, altering, or tampering with any software, hardware, or configurations installed or supplied by Glowsoft Supplier LLC unless explicitly authorized

Failure to adhere to these responsibilities may result in delayed or canceled service delivery, and Glowsoft Supplier LLC shall not be held liable for the consequences.

3. Payments and Billing

  • All pricing, payment terms, and due dates will be clearly outlined in the service agreement or invoice provided.

  • Full payment must be made as per the terms outlined in the invoice unless otherwise agreed in writing.

  • Late payments may lead to a temporary suspension or complete termination of services until the outstanding balance is cleared.

  • Reconnection or reactivation of services may incur additional charges.

  • All fees and charges are non-transferable and are subject to applicable state or local taxes unless a tax-exemption certificate is provided.

4. Refund and Cancellation Policy

  • Services rendered are generally non-refundable, given the customized and technical nature of our offerings.

  • Any exception to the no-refund policy must be explicitly stated in a signed service agreement or approved in writing by the Company’s authorized representative.

  • If a refund is approved, it may be subject to deductions for any services already rendered or administrative fees.

5. Limitation of Liability

To the fullest extent permitted by law:

  • Glowsoft Supplier LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption arising from or related to the use or inability to use our services.

  • Our total liability for any claim arising out of or relating to these Terms or the services provided will not exceed the amount paid by the customer for the services in question within the last 30 days preceding the claim.

  • We make no warranties or representations, express or implied, regarding the effectiveness, performance, or results from the use of our services, except as specifically agreed in writing.

6. Intellectual Property

Unless otherwise specified:

  • All content, software, documentation, and tools provided or developed by Glowsoft Supplier LLC remain the intellectual property of the Company.

  • Customers are granted a non-exclusive, non-transferable, revocable license to use such resources strictly for the purpose outlined in the service agreement.

  • You may not resell, replicate, or redistribute our solutions or intellectual property without prior written consent.

7. Confidentiality

Both parties agree to treat any sensitive information, including business, technical, or financial data exchanged during the engagement, as confidential and not disclose it to third parties unless required by law or with written permission.

8. Termination of Services

Glowsoft Supplier LLC reserves the right to suspend or terminate services, with or without notice, if:

  • You violate any provision of these Terms

  • You fail to make timely payments

  • You misuse or abuse our services or systems

  • Service continuation becomes impractical due to legal or operational issues

Any outstanding dues must still be paid, and you may be liable for additional costs incurred due to termination.

9. Force Majeure

Glowsoft Supplier LLC shall not be liable for any failure or delay in service delivery due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, labor strikes, or cyberattacks.

10. Governing Law and Dispute Resolution

  • These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

  • Any disputes arising out of or related to these Terms or our services shall be resolved through good-faith negotiations. If not resolved, disputes may be submitted to a court of competent jurisdiction in Florida.

11. Modifications to Terms

We reserve the right to modify or update these Terms at any time. If material changes are made, we will notify you via email or through our official communication channels. Continued use of our services after such updates constitutes your acceptance of the new Terms.

12. Contact Information

If you have questions or concerns about these Terms & Conditions, please contact us at:

Glowsoft Supplier LLC
📞 Phone: +1 (304) 510-8657
📧 Email: info@glowsoftsupplier.com