Glowsoft Suppliers

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Refund Policy

At Glowsoft Supplier LLC, we are committed to providing high-quality network security, technical support, and technology services tailored to your business needs. Due to the nature of our customized service offerings, we maintain a clear refund policy to protect both our clients and our business.

By engaging our services, you acknowledge and agree to the following refund terms:

1. General Refund Policy

  • All services provided by Glowsoft Supplier LLC are considered non-refundable once delivered or initiated, unless explicitly stated otherwise in a written agreement.

  • This includes, but is not limited to:

    • One-time support services

    • Monthly retainers

    • Consulting or audit services

    • Software/tool configurations or installations

    • Custom IT solutions

2. Eligibility for Refunds

A refund may be considered only under the following exceptional circumstances:

  • Service Not Rendered: If payment was made but the service was not initiated or scheduled within the agreed-upon timeline.

  • Duplicate Payment: If a client is mistakenly charged twice for the same service.

  • Incorrect Billing: If there is a verifiable error in invoicing or payment processing.

  • Service Agreement Exception: If your signed agreement or contract explicitly outlines refund eligibility.

Refund requests must be submitted in writing and accompanied by relevant documentation or proof of the issue within 7 calendar days of the payment or service delivery.

3. Refund Request Process

To request a refund, please follow the process below:

  1. Contact Us
    Email your refund request to info@glowsoftsupplier.com or call +1 (304) 510-8657 with the following information:

    • Full name and contact details

    • Invoice or payment reference number

    • Description of the service and reason for refund

  2. Review and Verification
    Our billing or customer support team will review your request and may contact you for further clarification or documentation.

  3. Approval & Processing

    • If approved, refunds will be processed within 7–10 business days to the original payment method.

    • If rejected, you will be informed of the reason with details and, if applicable, an alternative resolution will be offered.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You change your mind after service initiation or partial delivery

  • Failure to use the service after payment

  • Delays caused by incomplete client cooperation or inaccurate data provided

  • Any dissatisfaction arising from services that met the agreed scope of work

  • Requests made after 7 days of the payment date, unless otherwise required by law

5. Partial Refunds or Credits

In rare circumstances, Glowsoft Supplier LLC may, at its sole discretion, offer:

  • A partial refund based on the unconsumed portion of a service

  • A credit toward future services instead of a cash refund

This is done as a goodwill gesture and does not set a precedent for future requests.

6. Chargebacks and Disputes

  • Initiating a chargeback without first contacting us for resolution may be considered a breach of our Terms & Conditions.

  • We reserve the right to dispute chargebacks and share all necessary evidence with the payment processor or bank.

7. Contact Information

For all refund inquiries or billing-related concerns, please contact us:

Glowsoft Supplier LLC
📞 Phone: +1 (304) 510-8657
📧 Email: info@glowsoftsupplier.com