Glowsoft Suppliers

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Privacy Policy

Glowsoft Supplier LLC (“Company”, “we”, “our”, or “us”) is committed to respecting your privacy and protecting the personal information you share with us or that we collect when you engage with our services. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data across our operations.

By using our services, accessing our website, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and technical information:

A. Personal Information

We collect personally identifiable information that you voluntarily provide when:

  • Filling out contact forms

  • Signing up for our services

  • Communicating with our team

This includes, but is not limited to:

  • Full name

  • Phone number

  • Email address

  • Company name

  • Billing and payment details

  • Service-related preferences or requirements

B. Communication Data

We maintain records of:

  • Emails and messages exchanged

  • Call logs (date, time, duration, and call summaries)

  • Support tickets or live chat transcripts

C. Technical & Usage Information

When you visit our website or interact with our digital systems, we automatically collect technical data, including:

  • IP address

  • Browser type and version

  • Device information (make, model, operating system)

  • Access time and location data

  • Usage behavior, including pages visited, duration, and navigation paths

2. How We Use Your Information

We use the collected data for various business purposes, including but not limited to:

  • Service Delivery: To process transactions, deliver services, and manage customer relationships

  • Communication: To send confirmations, invoices, service updates, promotional content, and respond to inquiries

  • Support: To troubleshoot issues and provide efficient customer service

  • Business Operations: To monitor usage trends, analyze system performance, and enhance user experience

  • Legal Compliance: To comply with applicable laws, regulations, and contractual obligations

  • Security: To detect and prevent fraud, unauthorized access, or illegal activities

We may also use aggregated and anonymized data for analytics and internal reporting.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share information under the following circumstances:

A. With Service Providers

We may disclose limited personal data to third-party service providers or contractors who assist in:

  • Payment processing

  • IT services and hosting

  • Email communication

  • Customer relationship management

  • Security monitoring

These entities are bound by confidentiality agreements and are only permitted to use the information for authorized purposes.

B. Legal and Regulatory Requirements

We may disclose personal information when:

  • Required by law, subpoena, or legal process

  • Requested by government authorities or regulators

  • Necessary to enforce our policies or protect our legal rights

C. Business Transfers

In the event of a merger, acquisition, reorganization, or asset sale, your data may be transferred to a successor entity. We will notify you before your data becomes subject to a different privacy policy.

4. Data Security

We employ a combination of administrative, physical, and technical safeguards to protect your personal data. These include:

  • Secure servers and firewalls

  • Encrypted data transmission (SSL)

  • Access control and authentication protocols

  • Routine system and software updates

  • Employee training on data privacy

While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

Subject to applicable laws, you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you

  • Correction: You may ask us to update or correct inaccurate or incomplete information

  • Deletion: You can request the deletion of your personal data (subject to retention laws)

  • Objection: You may object to certain processing activities (e.g., direct marketing)

  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise your rights, please contact us using the information provided below.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your data is no longer required, we securely delete or anonymize it.

7. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of such third parties. We encourage you to review the privacy policies of those sites before sharing any information.

8. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers and central database are located. We will take appropriate steps to ensure your data is treated securely and in accordance with this policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Glowsoft Supplier LLC
📞 Phone: +1 (304) 510-8657
📧 Email: info@glowsoftsupplier.com